At VogueWard Store, we want you to be completely satisfied with your carefully curated fashion selections. Should any item not meet your expectations, our refined returns process ensures a seamless experience for our discerning clientele.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Please note: For hygiene reasons, we cannot accept returns on the following intimate apparel items from our collections:

  • Bottoms marked as “final sale”
  • Personalized or monogrammed items

Our Sophisticated Returns Process

Step 1: Initiate Your Return

Email our Newport-based customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear VogueWard Customer Service, I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color] – [Reason for return] Please advise on the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • A prepaid return shipping label (for exchanges or defective items)
  • Detailed return instructions
  • Our boutique-style packaging requirements

Step 3: Ship Your Return

Pack items securely in their original packaging and include:

  • The completed returns form (provided with your order)
  • All original tags and protective packaging

Ship via the carrier specified in your return authorization.

Step 4: Processing Your Return

Once received at our Newport facility:

  • Our quality team will inspect items within 3-5 business days
  • You’ll receive email confirmation of approval/denial
  • Refunds will be processed to your original payment method

Refund Timelines & Methods

Your refund will be processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically reflects within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or color exchanges:

  • We’ll ship your new item once the return is received
  • You’ll be responsible for any price differences
  • International customers may incur additional duties

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Allow 3-4 weeks for international returns to be processed

Style Tip: Our collections of Bottoms, Dresses, Shirts, Skirts, T-Shirts, and Tops are designed with premium fabrics and precise tailoring. Should you need sizing advice for future orders, our style consultants are available via email.

For any questions about our returns policy, please contact our customer service team at [email protected] or write to us at:

VogueWard Store
78 Commercial Rd
Newport, GB NP2Q 8TW