Shipping & Returns

At VogueWard Store, we are committed to providing our discerning clientele with a seamless shopping experience from the first click to delivery and beyond. Our carefully curated collections of Bottoms, Dresses, Shirts, Skirts, T-Shirts, and Tops deserve equally refined shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) from our Newport boutique. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timelines

We offer two elegant shipping options to suit your needs:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, delivered via EMS within 15-25 business days after dispatch

Returns & Exchanges

We want you to be completely satisfied with your VogueWard selections. Our boutique-style returns process ensures your experience remains as polished as our collections.

Eligibility

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Returns must be initiated within 15 days of receiving your order
• Original proof of purchase must be provided

Our Sophisticated Returns Process

Step 1: Initiate Your Return

Email our Newport-based customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear VogueWard Customer Service,
I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return]

Please advise on the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

• A prepaid return shipping label (for exchanges or defective items)
• Detailed return instructions
• Our boutique-style packaging requirements

Step 3: Ship Your Return

Pack items securely in their original packaging and include:

• The completed returns form (provided with your order)
• All original tags and protective packaging

Ship via the carrier specified in your return authorization.

Step 4: Processing Your Return

Once received at our Newport facility:

• Our quality team will inspect items within 3-5 business days
• You’ll receive email confirmation of approval/denial
• Refunds will be processed to your original payment method

Refund Timelines & Methods

Your refund will be processed within 5-7 business days after we receive and approve your return:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
• PayPal: Typically reflects within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or color exchanges:

• We’ll ship your new item once the return is received
• You’ll be responsible for any price differences
• International customers may incur additional duties

International Returns

For our global clientele (excluding certain Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked as “Returned Goods” to avoid duties
• Allow 3-4 weeks for international returns to be processed

For any questions about our shipping or returns policy, please contact our customer service team at [email protected] or write to us at:

VogueWard Store
78 Commercial Rd
Newport, GB NP2Q 8TW